What would you like to do?

This is a confidential channel to Sunnysights' office team. You can use it any time, from any device, with or without giving your name.

⚠️ Is a participant in danger right now?If a participant is at immediate risk, call 000 if needed, then call the on-call line straight away. Do not wait for this portal.

First — does this involve a participant?

We ask this before anything else. Concerns about how a participant has been treated have strict legal timeframes and go to a senior manager immediately.

Yes — this involves the safety, wellbeing or treatment of a participantIncluding anything you saw or heard about how a colleague treated a participant.

I'm not sureWhen in doubt, choose this — we'd always rather check.

No — this is about my own employment or workplacePay, rosters, how I've been treated by a colleague or manager, and so on.

This will be treated as a possible participant-safety matterA senior manager is notified immediately, ahead of any HR process. Some matters must be notified to the NDIS Commission within 24 hours — your report starts that clock, and that's a good thing. You have done the right thing by speaking up.

How would you like to raise this?

Both routes are taken seriously and both get a tracking code. Anonymous reports can still be investigated, though sometimes with limits if we can't ask you follow-up questions.

With my nameThe office team can contact you, keep you updated, and you get the full formal process — including written outcomes.

AnonymouslyNo name, no email. You get a tracking code to check progress and send us messages without ever identifying yourself.

Your name Best contact email or mobileNotifications never include the content of your report — only that there's an update.

Tell us what's happening

Write it in your own words. You don't need formal language — plain description is best.

What kind of matter is this? What happened?Include what was said or done, and how it affected you. Who was involved?Names or roles. If you'd rather not say yet, that's okay. When did it happen? Is it still happening? Did anyone else see or hear it? Have you already tried anything?e.g. spoke to the person, told a team leader, raised it before. What would a good outcome look like for you?

Your rights in any formal processYou may bring a support person or someone you trust to any meeting. Sunnysights separates the people involved while a bullying or harassment complaint is looked into. Formal matters get a written outcome, normally within 10 working days of your meeting.

✅ Received. Here's exactly what happens now.

Save your tracking code — screenshot this page. It's the only way to check an anonymous report, and handy even if you gave your name.

SS-—

Participant-safety escalation activeBecause this may involve a participant, a senior manager has been alerted immediately and legal notification clocks are being checked before anything else happens.

NowYour report is logged with a timestamp and sits in a confidential queue seen only by authorised office staff.

Within 2 business daysA named person is assigned to your matter — check your tracking code for updates.

If a formal process startsYou'll be invited to a meeting — bring a support person if you wish. For bullying or harassment matters, the parties are separated while it's looked into.

Within 10 working days of your meetingA written outcome, as committed in the Employee Handbook.

Support available now — whether or not you go furtherYou can choose any person within Sunnysights you trust to talk this through confidentially. If it's weighing on you, free and confidential support is also available outside work: Lifeline 13 11 14 (24/7), Beyond Blue 1300 22 4636, or 13YARN 13 92 76 for Aboriginal and Torres Strait Islander people. Reaching out for support is never held against you.

Check on something you raised

Enter your tracking code. No sign-in needed — anonymous reporters stay anonymous.

Tracking code

Status
Lodged
Next step

Send a message about this matterWorks anonymously — replies appear here against your code.

Message sentIt's now attached to your matter.

Just want to understand your options?

Reading this page is completely private. Nothing here creates a complaint or a record about you.

Informal first is always allowed. You can talk to your team leader, or any manager you trust, without lodging anything.
A confidential helper. For bullying or harassment concerns you can pick anyone in Sunnysights you trust to talk it through confidentially.
Free confidential support outside work. Lifeline 13 11 14 (24/7), Beyond Blue 1300 22 4636, and 13YARN 13 92 76 are free, confidential and completely separate from Sunnysights.
Formal routes. A written complaint or grievance starts a documented process with committed timeframes and a written outcome.
You can't get in trouble for asking. Honest reports are protected; only knowingly false or malicious complaints are a conduct issue.